Parexel International Corporation is a leading
global bio/pharmaceutical services organization, providing a broad range
of knowledge-based contract research, consulting, and medical
communications services to the worldwide pharmaceutical, biotechnology
and medical device industries. Committed to providing solutions that
expedite time-to-market and peak-market penetration, PAREXEL has
developed significant expertise across the development and
commercialization continuum, from drug development and regulatory
consulting to clinical pharmacology, clinical trials management, medical
education and reimbursement.
Name of the Post: Associate Live Study Manager
Job Description:
- Participate in study design meetings, along with the Project Manager, Requirements Analyst and project team.
- Provide support to the Project Manager on study related duties during pre go-live activities.
- Responsible for live study support activities including client contact.
- Liaise directly with clients on development and/or live study maintenance issues as needed
- Actively perform Live Project Reviews to identify potential issues and highlight these to relevant internal departments or with the client as needed.
- Propose solutions/efficiencies on live study issues.
- Actively review Customer Care Operations calls on assigned studies
- Liaise with global and inter-departmental colleagues on study related issues
- Responsible for delivery of study related documents to client within agreed timelines
- Create call flow documentation as necessary.
- Lead client acceptance testing process.
- Manage the complete project amendment process.
- Update specifications and other study related documentation as necessary during maintenance phase of study
- Communicate with clients as necessary on any aspect of study
- Attend investigator meeting as required
- Act as client advocate within Perceptive Informatics
- Seek regular feedback from the PM
- Provide regular updates to the PM regarding the performance of live studies
- Ensure adequate and timely responses to all client enquiries and communication
- Understand and appreciate the clients business needs.
- Qualifications: B.Sc./M.Sc. in Biochemistry, Microbiology/ B.Pharma/M.Pharma
- Experience: 4-7 years
Desired Skills:
- Min 4-7 years of experience within the CRO industry.
- 2 years experience in Associate Live Study Manager process is mandatory.
- Relevant work experience preferred, including but not limited to; working in a customer service related environment; working with IVR or RTSM; working in a clinical trials environment.
How to Apply:
Interested candidates can send in their resumes to sumaja.nayini@parexel.com
